Shipping and Returns


SHIPPING

We offer $20 flat rate for shipping on all orders Australia wide.

This service is fully trackable from our warehouse to you and delivery time (within Australia) is expected within 4-7 business days.

Please message us at magenepower@gmail.com for fees and delivery times associated with International orders.

Note: Customers outside Australia may be liable for any customs and import duty, quotas, permits, product restrictions and other local requirements. These charges must be paid by the recipient of the parcel. Customs policies vary widely from country to country. Therefore we suggest that you check the requirements in your country before placing an order. We will not be liable for any custom or import duties.

-  -  -  -  -  -  -  -  -  -  -  -

OUT OF STOCK ITEMS

If any item you wish to purchase is labelled as "OUT OF STOCK" we will endeavour to replenish our supply as soon as possible. Please allow 3-4 weeks from your date of purchase until delivery. You will be notified immediately if production of the item is no longer available and all monies paid will be refunded.

-  -  -  -  -  -  -  -  -  -  -  -

RETURNS

Our returns policy lasts 30 days and we will return, replace or exchange any item that is returned in the same condition that you received it. It must be in its original packaging and have all original tags still attached.

Unfortunately, if 30 days have gone by since your purchase we cannot offer you a refund or exchange. Also, we do not offer refunds or exchanges on items marked “For Sale” or sold at a discounted price.

To return your product, please alert us of the reason by sending an email to magenepower@gmail.com.  We will reply with an addressing label to print off and this should be attached to a package containing your product and your receipt.

Please note that all return postage costs must be covered by the customer and a trackable shipping service should be used to ensure that delivery is made. Unless the item is tracked, we cannot guarantee that we will receive your returned item and therefore would be unable to process a refund.

-  -  -  -  -  -  -  -  -  -  -  - 

REFUNDS (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within 3 business days.

If there are any issues or delays in the refund being received then please contact us at magenepower@gmail.com.